We’re looking for a proactive and highly organized Operations & Customer Experience Coordinator to support a growing eCommerce business across logistics, customer service, and administrative functions. This role is perfect for someone who thrives in a fast-paced, hands-on environment, takes initiative, and is passionate about delivering exceptional customer experiences.

The role is based in our Cebu Business Park office in Cebu City and follows a 100% office-based setup.

The Client:
An established eCommerce brand based in Australia that specializes in premium full-length, vanity, and wall mirrors for residential and commercial interiors. The company is known for its quality craftsmanship, aesthetic appeal, and commitment to customer satisfaction. The role may also involve light administrative support for related recruitment operations or personal projects, so flexibility and adaptability are essential.

To be successful in this role, you must have the following:

• At least 3 years of experience in customer service, operations coordination, or administrative support

• Excellent written and verbal English communication skills

• Experience using tools such as Shopify, Xero, Google Workspace, and HubSpot—or the ability to learn quickly

• High attention to detail and strong organizational skills

• A proactive, can-do attitude—you take ownership and act without needing close supervision

• A customer-centric mindset with empathy and professionalism

• Bonus points for a background or interest in design, interiors, or content creatio

Some of the activities you will be involved in will include:

1. Customer Experience & Communication

   1. Manage all incoming email inquiries—respond directly or delegate appropriately

   2. Prioritize, triage, and follow up on communications using sound judgment

   3. Check in with customers post-delivery to ensure satisfaction and gather feedback/photos

   4. Monitor and respond to reviews on platforms like Judge.me, Trustpilot, and Google

   5. Compile testimonials and customer feedback for marketing use
       

2. Order & Logistics Coordination

   1. Process customer orders through platforms like Shopify, FreightExchange, and Shippit

   2. Coordinate daily with the 3PL warehouse to ensure timely and accurate dispatch

   3. Monitor and reconcile inventory across Shopify and internal spreadsheetsTrack shipments, proactively address any delays, and ensure updates are communicated

   4. Forward invoices to the accounts team for processing
       

3. Administrative & Systems Support

   1. Upload and organize monthly bills in Xero

   2. Maintain file structure and documentation within Google Drive

   3. Manage customer support tickets and updates via HubSpot

   4. Ensure all order-related communication is properly documented and synced with HubSpot
       

4. Optional – Creative & Social Media Support

   1. Assist with planning and scheduling content for Instagram

   2. Support visual content creation and provide input on aesthetic direction (e.g., reel planning)