We are looking for an Operations & Automation Coordinator who is highly organized, tech-savvy, and driven to bring clarity and efficiency to fast-moving environments. In this role, you’ll work closely with the Director to streamline internal systems, document workflows, and implement automation solutions that help the business scale smoothly.

This is a hybrid role, ideally with working hours that overlap with 5:00 AM–6:00 PM UK time.
 

Your Client:

Join a fast-growing, remote-first startup focused on streamlining global business operations. With a lean, agile team and a strong emphasis on systems, automation, and documentation, your client offers a dynamic environment where structure meets innovation. This is a place where proactive problem-solvers and systems thinkers can make a real impact from day one.

To be successful in this role, you must have experience with the following:

• At 3 years of experience in an operations support, systems assistant, or tech virtual assistant role.

• Strong process-oriented mindset with excellent organizational skills and the ability to identify and implement workflow improvements.

• Practical experience using workflow and automation tools such as Zapier, HubSpot, Office 365, OneDrive, Outlook, AI Agents, Microsoft Teams, or Power Automate.

• Confident in documenting Standard Operating Procedures (SOPs) and troubleshooting gaps in systems or processes.

• A proactive, solutions-focused attitude with a willingness to adapt in a fast-paced, evolving environment.

• Strong English comprehension and professional writing skills, with the ability to communicate clearly and efficiently

Some of the activities you will be involved in will include:

• Document and visualize business processes by creating clear and structured SOPs, flowcharts, checklists, and templates.

• Develop internal resources such as onboarding guides, KYC documentation templates, folder structures, and naming conventions to support operational consistency.

• Utilize tools like Zapier, Power Automate, and other automation platforms to streamline repetitive or manual tasks across business functions.

• Support the organization and alignment of content workflows—including blogs, social media (e.g. Instagram), newsletters, and email campaigns—by developing unified SOPs and editorial calendars.

• Set up, manage, and maintain shared tracking tools and documents using platforms like Google Sheets, Notion, and OneDrive to ensure visibility and accountability.

• Collaborate cross-functionally with various team members to support integrated operations and ensure smooth handoffs across departments.

• Contribute to the ongoing development and optimization of CRM systems, automation workflows, and SOPs, especially within HubSpot and client management processes.

• Participate in process improvement initiatives by identifying inefficiencies and recommending scalable solutions.