We are looking for a confident, action-oriented, and people-focused Business Sales & Support Officer to join our team and support our client in driving positive customer experiences and solution-based sales. This is a hybrid role, combining customer service and inside sales, ideal for someone who thrives in fast-paced environments, builds rapport easily, and enjoys being the first point of contact in a mission-driven organization.

Your Client:

Work with a Queensland-based, multi-award-winning training provider making a difference in the Disability and Aged Care sectors across Australia. With a mission to empower communities through accessible and high-quality education, this organization is rapidly expanding its reach across the country and into global markets.

To be successful in this role, you must have the following:

• At least 5 years of experience in customer service and/or sales

• A proven track record of achieving targets and providing exceptional support

• Excellent verbal and written communication skills

• A warm, empathetic, and professional approach to customer interactions

• Strong time management, prioritization, and self-management skills

• Confidence using CRMs, online platforms, and video conferencing tools

• Attention to detail and the ability to follow through on renewals, quotes, and follow-ups

• Comfortable handling both sales conversations and technical guidance

• High emotional intelligence and the ability to read customer needs effectively

• A passion for education and creating meaningful client experiences

Some of the activities you will be involved in will include:

Customer Support & Sales Engagement

• Serve as the first point of contact for all B2B sales inquiries via phone and virtual channels

• Assist business customers in selecting and purchasing the right training products

• Walk clients through the online purchasing process and help resolve basic technical issues

• Conduct virtual demos of the learning dashboard and platform when needed

• Provide consultative sales support, overcome objections, and close deals

• Support small business customers with renewals and invoice follow-ups

• Maintain accurate CRM notes and updates to track engagement

• Consistently meet monthly sales and support KPIs

Process Improvement & Collaboration

• Collaborate with the Head of Customer Experience to improve support processes

• Share feedback and ideas to enhance the sales journey

• Stay updated on the organization’s course offerings and platform updates